When your assets are associated with a contract and registered in the Oracle database, you can create and file a service request in Ops Center from a problem or from an asset. See Prerequisites for Using Oracle Services in Oracle Enterprise Manager Ops Center for requirements that must be met before successfully filing a service request ticket.
If the asset is not registered in My Oracle Support, the service request job will fail.
To file a service request from a problem, do the following:
Click Message Center in the Navigation pane.
Click My Problems or Unassigned Problems.
Highlight the problem, then click the phone icon in the center pane.
To file a service request from an asset, do the following:
Click the server or hardware in the Assets section of the Navigation pane.
Click Open Service Request in the Actions pane. The action is disabled if the connection cannot be established.